Privacy Policy
Last updated: 15 July 2026
This Privacy Policy explains how The Counselling Supervision Centre collects, holds, uses and discloses personal information.
The Counselling Supervision Centre is operated by The Trustee for Maxeli Trust ABN 26460054173. In this policy, “we”, “us” and “our” refer to The Counselling Supervision Centre. “You” refers to any person who uses our website, contacts us, makes a booking, attends supervision, participates in a group, applies to work with us, or otherwise interacts with us.
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and any other privacy obligations that apply to our services.
1. What personal information we collect
The kinds of personal information we collect will depend on your relationship with us and the services you use.
We may collect:
· your name
· email address
· phone number
· billing details
· booking details
· payment confirmation details
· professional role and workplace
· professional association membership details
· supervision requirements
· attendance records
· information you provide in enquiry forms, booking forms, emails or meetings
· information relevant to supervision, professional development, ethical practice or risk management
· information provided in complaints, feedback or correspondence
· website and technical information, such as device information, browser type, pages visited and general analytics data
· application information if you apply to work with us, including your CV, qualifications, registration, insurance, supervision credentials, professional experience and referee details.
We may also collect sensitive information where it is reasonably necessary for our services and you provide consent or another lawful basis applies. Sensitive information may include health information, professional information, information about your work context, information about your wellbeing, or information relevant to supervision, safety, ethical obligations or professional practice.
2. Information about clients discussed in supervision
Supervision often involves discussion of client work.
You are responsible for protecting your own clients’ privacy and confidentiality. Wherever possible, client information discussed in supervision should be de-identified.
You should avoid sharing names, contact details, recordings, documents or other identifying information about your clients unless it is necessary for the supervision purpose and you have an appropriate legal, ethical or consent basis to do so.
If identifiable client information is provided to us, we will handle it with care and only use or disclose it where reasonably necessary for supervision, risk management, legal obligations, ethical obligations, complaints handling, insurance, professional consultation or another lawful purpose.
3. How we collect personal information
We usually collect personal information directly from you.
This may occur when you:
· use our website
· submit an enquiry form
· book a session
· complete an intake, consent or supervision form
· attend individual or group supervision
· communicate with us by email, phone, video call or message
· make a payment
· subscribe to updates or resources
· provide feedback or make a complaint
· apply to work with us.
We may also collect information from third parties where it is lawful and appropriate, including:
· professional associations
· employers or organisations funding your supervision
· training providers or placement providers
· referees
· insurers, legal advisers or professional advisers
· another person you have authorised to communicate with us.
4. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes connected with our services and business operations, including to:
· respond to enquiries
· assess whether our services are suitable for you
· make and manage bookings
· provide individual supervision, group supervision, supervision-on-supervision, training or related services
· communicate with you
· process payments and invoices
· manage attendance records and supervision records
· provide confirmation of attendance or supervision hours where appropriate
· manage group supervision participation
· comply with legal, ethical, insurance and professional obligations
· manage risk, safety concerns or complaints
· obtain professional consultation, supervision, legal advice, accounting advice or insurance advice
· improve our services
· maintain business records
· recruit and assess potential supervisors, contractors, subcontractors or staff
· send professional updates or marketing communications where permitted.
We will not sell your personal information.
5. What happens if you do not provide information
You do not have to provide personal information to us. However, if you do not provide information we reasonably need, we may not be able to:
· respond properly to your enquiry
· make or manage your booking
· provide supervision or training
· assess whether a service is suitable
· issue receipts or invoices
· confirm attendance
· meet legal, ethical, insurance or professional obligations.
6. Disclosure of personal information
We may disclose personal information where reasonably necessary for the purposes described in this policy.
This may include disclosure to:
· supervisors, contractors, subcontractors or staff working with us
· booking, payment, email, video conferencing, website hosting, cloud storage and practice administration providers
· accountants, bookkeepers and professional advisers
· insurers and legal advisers
· professional consultants or supervisors
· professional associations, training providers, placement providers or employers, where you have authorised this or where it is otherwise lawful
· emergency services or other relevant people where there is a serious risk to health or safety
· government agencies, regulators, courts, tribunals or law enforcement where required or authorised by law
· another person or organisation where you have given consent.
In group supervision, other participants will hear information you choose to share. We require participants to respect confidentiality, but we cannot guarantee the actions of other participants outside the group.
7. Third-party platforms
We use third-party platforms to operate our website and services. These may include platforms for:
· website hosting
· booking and scheduling
· payment processing
· video conferencing
· cloud storage
· forms
· record keeping
· analytics
· marketing communications.
These providers may collect, store or process personal information on our behalf.
We take reasonable steps to use reputable providers and to protect personal information. However, third-party platforms have their own privacy, security and data handling practices.
We do not usually store full credit card details. Payment information is generally processed by our payment provider.
8. Overseas disclosure and storage
Some of the third-party platforms we use may store or process personal information outside Australia.
This may include countries where our service providers or their related entities, servers or subcontractors are located. Depending on the provider, this may include the United States, the United Kingdom, countries in the European Union, Singapore, New Zealand or other locations.
Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy protections are in place, unless an exception applies under Australian privacy law.
9. How we hold and protect personal information
We hold personal information in electronic systems and, where necessary, limited paper records.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
· password protection
· multi-factor authentication where available
· secure cloud storage
· restricted access to records
· professional confidentiality obligations
· secure handling of emails and documents
· limiting collection to information reasonably needed
· reviewing third-party providers
· destroying or de-identifying information when it is no longer needed, where lawful and appropriate.
We will deal on a case by case basis with personal information that is received when we did not request it. In most cases, we will take de-identify and/or destroy this personal information.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take privacy and confidentiality seriously and act promptly if concerns arise.
10. Data breaches
If we become aware of a suspected privacy breach, we will take reasonable steps to contain the breach, assess what happened, reduce the risk of harm and prevent recurrence.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.
11. Direct marketing
We may send you professional updates, service information, resources or marketing communications where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe function where available or contacting us directly.
We will not use sensitive information for direct marketing unless you have consented or the law permits it.
12. Cookies and website analytics
Our website may use cookies, analytics tools and similar technologies to understand website traffic, improve the website and support basic business functions.
Cookies are small files stored on your device. You can change your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not work properly if cookies are disabled.
Analytics information is usually aggregated and does not directly identify you, although technical information may sometimes be linked with other information.
13. Accessing your personal information
You may request access to personal information we hold about you.
To request access, please contact us using the details below. We may ask you to verify your identity before providing access.
We will respond within a reasonable time.
In some circumstances, we may refuse access where permitted by law. This may include where giving access would have an unreasonable impact on another person’s privacy, create a serious risk to health or safety, reveal commercially sensitive information, or relate to legal proceedings.
If we refuse access, we will explain the reason where reasonable and lawful to do so.
We will not charge you for making an access request. We may charge a reasonable fee for the administrative cost of providing access, where permitted by law. We will tell you about any proposed fee before proceeding.
14. Correcting your personal information
You may ask us to correct personal information we hold about you if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We will take reasonable steps to correct personal information where appropriate.
We may take reasonable steps to ensure the personal information we hold about you is accurate and complete, where it is appropriate for us to do so.
We will not charge you for making a correction request or for correcting your personal information.
If we do not agree to correct the information, we will explain why where reasonable and lawful to do so. You may ask us to attach a statement to the record noting that you believe the information is inaccurate, out of date, incomplete, irrelevant or misleading.
15. Retention of personal information
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, meet legal obligations, respond to complaints, manage insurance matters and comply with professional obligations.
When personal information is no longer needed, and we are not required or permitted to keep it, we will take reasonable steps to destroy or de-identify it.
16. Anonymity and pseudonymity
Where practical, you may interact with us anonymously or using a pseudonym.
However, for most bookings, supervision services, payment processing, attendance confirmation, complaints, professional records and safety matters, we will need accurate identifying information.
17. Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it.
Privacy contact: Liana Busoli
Email:hello@thecounsellingsupervisioncentre.com.au
Please include your name, contact details and a clear description of your concern.
We will acknowledge your complaint within a reasonable time and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The current version will be published on our website. The updated policy will apply from the date it is published.
19. Contact us
For privacy questions, access requests, correction requests or complaints, please contact:
The Counselling Supervision Centre
Email:hello@thecounsellingsupervisioncentre.com.au